Most people are aware that their places of business may have to comply with the Americans with Disabilities Act, which requires meeting accessibility standards determined by the federal government. What about websites? If a website cannot be accessed by a person with, say, sight or hearing impairments, does it violate the law? Courts have said yes, in some circumstances.
The ADA requires that any no person be discriminated against in the “full enjoyment” of any “place of public accommodation” on the basis of a disability. The ADA can be enforced by affected individuals or by the U.S. Department of Justice. Violations can result in injunctions and monetary damages. In some circumstances, websites have been found to be “places of public accommodation” subject to the ADA. For instance, colleges are clearly places of public accommodation, and their websites are generally necessary to the “full enjoyment” of their services. So colleges are obliged to make their websites comply with the accessibility standards.
If your business is not a physical “place of public accommodation,” but instead exists only on the Web, it gets a little more complicated. The U.S. Ninth Circuit Court of Appeals has ruled that the ADA does not apply to websites that are not affiliated with a brick-and-mortar place of accommodation. Ninth Circuit decisions are binding on federal courts in Idaho, Oregon, Washington, California, Hawaii, Alaska, Nevada, Montana, and Arizona. But, a federal court in Vermont recently held that it might apply to the online service Scribd, because the internet is now so central to a person’s participation in public and economic life. Similar holdings are likely in the future.